Uniphore
Calls itself the Business AI Company: a four-layer cloud — data, knowledge, models, agents — meant to sit under whatever a large enterprise runs, with a marketing arm that predicts individual customer behaviour and executes against it.
Products
Selected offerings — the AI products recorded here, not the vendor's full catalogue.
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Uniphore Business AI Cloud Platform
A four-layer enterprise AI platform — data, knowledge, model and agentic layers — meant to unify what a large company already has rather than replace it.
Inside Uniphore Business AI Cloud
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Uniphore Agentic Layer Platform
Builds and orchestrates enterprise AI agents with visual workflows, an orchestration engine and third-party agent integration.
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Uniphore Data Layer Platform
Connects and governs enterprise data for AI without copying it.
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Uniphore Knowledge Layer Platform
Prepares enterprise knowledge for retrieval and model tuning.
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Uniphore Marketing AI Platform
Predicts customer behavior and automates marketing execution.
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Uniphore Model Layer Platform
Manages model inference, fine-tuning and orchestration.
Inside Uniphore Business AI Suite
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A generative-AI conversational intelligence application that analyses 100% of customer conversations to surface trends, sentiment and actionable insights. It automates QA scoring across all calls rather than manual sampling, and surfaces emerging call drivers beyond predefined categories.
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An AI agent-assist application that gives contact centre agents in-call support: pre-call intelligence pulled from CRM and past interactions, knowledge assist that delivers contextual answers without manual search, generative conversation summaries with disposition capture, and sentiment detection. A manager dashboard provides live transcription and real-time performance alerts.
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A conversational automation application providing virtual agents across voice and digital channels. It includes emotion AI for sentiment detection and empathetic response, multilingual support with automatic language detection, a no-code conversation designer for business users, and generative-AI training that auto-generates intent phrases.
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A cloud-native enterprise communication recording application that captures voice and screen data, marketed as the capture layer that makes conversation data available to AI. It records uncompressed stereo audio with multi-channel support, includes transcription, and provides customizable policy engines for recording, retention, storage and export alongside MiFID II, Dodd-Frank, PCI DSS and GDPR compliance controls.
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An enterprise sales AI application that analyses the visual, verbal and tonal cues of every sales interaction to surface deal insights and automate administrative work. It provides real-time meeting assistance using emotion AI and generative AI, buyer sentiment and engagement analysis, sales methodology adherence tracking, a searchable sales knowledge base, and AI coaching.
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An AI recruiting application that summarises resumes and job descriptions, suggests interview questions, and provides real-time co-pilot guidance to interviewers based on candidate background and role requirements. Generative AI automates the creation of interview questions, summaries and notes.
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An AI-first, composable customer data platform that connects to existing data warehouses without migration using a zero-copy architecture. It provides AI-powered audience segmentation, journey orchestration, identity resolution across anonymous and known customers, and omnichannel campaign activation. This is the productised form of the acquired ActionIQ platform.
Closest alternatives 4
Similar products 134
Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.
Sources
- Total funding
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No cumulative funding figure published by the company.
- Valuation
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Uniphore's own release: "Uniphore's Series F was priced at $2.5 billion."
- Employees
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Infobox: 869, dated 2025.
- Founded
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Infobox: founded 2008 by Umesh Sachdev and Ravi Saraogi; industry artificial intelligence, software; type private.
- Revenue
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Checked — none published
Private; no revenue published.
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