E

eGain

EGAN

Sells AI customer-service and knowledge software: the eGain AI Agent for self-service and contact centres, the AI Knowledge Hub that grounds it, and Agentic Studio, Smart Evaluator, Composer and Conversation Hub for building, checking and running AI service, priced per user per month or per resolution.

Founded—

HeadquartersSunnyvale, USA

StatusPublic

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• eGain AI Agent AI agent Sold on its own

  AI agent that automates customer resolutions grounded in an enterprise knowledge base, for customer self-service and for contact-centre agents; priced per resolution or per user.

• eGain AI Knowledge Hub Application Sold on its own

  Knowledge foundation for enterprise AI and customer-experience automation that serves trusted, consistent, compliant knowledge to every AI interaction.

• eGain Composer Platform Sold on its own

  Provides a developer platform for configuring agentic flows and building AI knowledge applications.

• eGain WYCA Application Sold on its own Freely available

  A free tool that identifies the questions customers ask most and tracks conversation analytics.

• eGain Agentic Studio Agent platform

  Studio for building, deploying and governing AI agents that resolve customer requests end to end: Genie turns process documents and SOPs into agentic workflows, agents are coordinated through MCP and A2A, and a library of best-practice workflows is the starting point.

• eGain Smart Evaluator Application

  Quality assurance for AI answers: runs evaluation benchmarks before answers go live, scores every AI interaction across channels for retrieval, generation and completion, tracks regressions, and recommends specific fixes such as merging duplicate content.

• eGain Conversation Hub Application AI feature

  Omnichannel customer-engagement hub that unifies messaging, social, chat, email, cobrowse, video and phone conversations, answers from the knowledge hub, and uses GenAI to draft and personalize agent responses.

Inside eGain AI Knowledge Hub

• eGain Genie AI agent Included with the parent

  A conversational AI agent built into eGain products that writes articles, creates reports and builds agentic workflows.

• eGain Knowledge+AI Application Paid add-on to the parent

  An application that delivers contextual answers and guidance to contact center agents using AI search.

• eGain SelfService+AI Application Paid add-on to the parent

  An application that provides personalized answers through portals, widgets, and APIs using AI search.

Similar products 108

No sourced competitor yet: no filing, vendor document or measured-market report read so far names a rival for this company, so none is asserted. The companies below are the closest by what their products do.

How this list is ranked ↗

HHaptikAcquiredeGain SelfService+AI and AI Customer Service Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; Haptik is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareCCrescendoEarly-stageeGain AI Knowledge Hub and Knowledge Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.7 of 9 capabilitiesShared product typeCompareDDecagonLate-stageeGain Smart Evaluator and Experiments both serve buyers who need to test and evaluate an AI agent; eGain's scale not recorded.5 of 9 capabilitiesShared product typeCompareLLivePersonAcquiredeGain Conversation Hub and LivePerson AI Chatbot Agents both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; LivePerson is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareCCrestaLate-stageeGain SelfService+AI and Knowledge Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareFForethoughtAcquiredeGain AI Agent and Forethought Solve do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; Forethought is acquired, with no independent scale.5 of 9 capabilitiesShared product typeComparePPolyAIUndisclosedeGain AI Agent and PolyAI dialog agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareCCognigyAcquiredeGain Conversation Hub and Cognigy Agent Copilot both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; Cognigy is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareNNiCEPubliceGain Conversation Hub and NiCE Omnichannel Routing both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.7 of 9 capabilitiesShared product typeComparePParloaLate-stageeGain AI Agent and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareKKore.aiLate-stageeGain Conversation Hub and AI for Service both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.6 of 9 capabilitiesShared product typeCompareFFreshworksPubliceGain Conversation Hub and Freshdesk both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareGGenesysUndisclosedOverlaps on agent orchestration, customer support, data analysis and 4 more; eGain's scale not recorded; Genesys's scale not comparable: only a revenue estimate, no market cap or valuation.7 of 9 capabilitiesShared product typeCompareSASoundHound AIPubliceGain AI Agent and OASYS Front Desk do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareAAdaUndisclosedeGain Conversation Hub and Ada AI Agent both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareYYellow.aiUndisclosedeGain Conversation Hub and Agent Assist both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.6 of 9 capabilitiesShared product typeCompareFFinAcquiredeGain SelfService+AI and Copilot both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; Fin is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareSSalesforcePubliceGain AI Agent and Agentforce Voice do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareTTwilioPubliceGain Conversation Hub and Twilio Flex both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.7 of 9 capabilitiesShared product typeCompareSSierraLate-stageeGain Conversation Hub and Channels both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.7 of 9 capabilitiesShared product typeComparePPegasystemsPubliceGain AI Knowledge Hub and Pega Knowledge Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.5 of 9 capabilitiesShared product typeCompareAAtlassianPublicOverlaps on agent orchestration, customer support, data analysis and 4 more; eGain's scale not recorded.7 of 9 capabilitiesShared product typeCompareAAiseraAcquiredOverlaps on agent orchestration, customer support, knowledge retrieval and 2 more; eGain's scale not recorded; Aisera is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareVSVerint SystemsAcquiredeGain Conversation Hub and Verint Copilot Bots both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; Verint Systems is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareEEntrataUndisclosedeGain Conversation Hub and ELI Call Analysis both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.5 of 9 capabilitiesShared product typeCompareKKrispUndisclosedeGain Conversation Hub and Krisp Call Center AI both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareZZendeskLate-stageeGain Conversation Hub and Zendesk Workforce Management both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareHAHippocratic AILate-stageeGain AI Agent and AI Physician Front Door do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.5 of 9 capabilitiesShared product typeCompareSServiceNowPubliceGain AI Agent and AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareSSynthflowEarly-stageeGain AI Agent and Synthflow Voice AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareKKlaviyoPubliceGain Conversation Hub and Klaviyo Helpdesk both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.2 of 9 capabilitiesShared product typeCompareHHubSpotPubliceGain AI Knowledge Hub and Knowledge Base Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareRARetell AIUndisclosedeGain AI Agent and Retell AI Voice Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareAAmazonPubliceGain AI Agent and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareKHK HealthLate-stageeGain Conversation Hub and PatientGPT both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareVSVeeva SystemsPublicOverlaps on agent orchestration, customer support, knowledge retrieval and 1 more; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareXXiao-iPubliceGain AI Agent and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded; Xiao-i's scale not comparable: only a revenue estimate, no market cap or valuation.4 of 9 capabilitiesShared product typeCompareZZoomPubliceGain AI Knowledge Hub and Zoom CX Insights both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareMmonday.comPubliceGain Conversation Hub and monday service both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareAHAssort HealthLate-stageeGain AI Agent and Assort Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareMMicrosoftPublicOverlaps on agent orchestration, customer support, data analysis and 5 more; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareEEliseAILate-stageeGain SelfService+AI and Contact Center both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareFLFunnel LeasingUndisclosedeGain AI Agent and Fenix do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareCConversicaUndisclosedeGain AI Agent and Conversica AI Agents both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareWWorkdayPublicOverlaps on agent orchestration, customer support, data analysis and 3 more; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareCCoveoPubliceGain Conversation Hub and Coveo Case Assist both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareCCiscoPubliceGain Conversation Hub and Cisco IQ both list customer support; eGain's scale not recorded.7 of 9 capabilitiesShared product typeCompareAAdobePubliceGain AI Knowledge Hub and Adobe Brand Concierge both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareOOraclePubliceGain AI Agent and Oracle Digital Assistant do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.7 of 9 capabilitiesShared product typeCompareEElevenLabsLate-stageeGain AI Agent and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareYYandexPubliceGain AI Knowledge Hub and Yandex SpeechSense both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareRARelevance AIEarly-stageOverlaps on agent orchestration, customer support, data analysis and 3 more; scale not recorded for either.6 of 9 capabilitiesShared product typeCompareAAlphabet (Google)PubliceGain WYCA and Customer Experience Insights both serve buyers who need to extract facts from text; eGain's scale not recorded.8 of 9 capabilitiesShared product typeCompareMMoveworksAcquiredOverlaps on agent orchestration, data analysis, knowledge retrieval and 2 more; eGain's scale not recorded; Moveworks is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareRRingCentralPubliceGain WYCA and RingCX AI Interaction Analytics both serve buyers who need to extract facts from text; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareUUniphoreLate-stageeGain AI Knowledge Hub and Real-time Guidance Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareWWixPubliceGain Conversation Hub and Wix Smart Chat both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.5 of 9 capabilitiesShared product typeCompareAAlvariaUndisclosedeGain Conversation Hub and Alvaria Intelligence Platform (AIP) both list customer support; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareMPMeta PlatformsPubliceGain AI Agent and Meta Business Agent both list customer support; both also serve buyers who need to handle customer support conversations; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareHHarveyLate-stageOverlaps on agent orchestration, evaluation and observability, knowledge retrieval and 1 more; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareGGongUndisclosedOverlaps on data analysis, knowledge retrieval, text generation and 1 more; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareNCNAVER CloudUndisclosedeGain Conversation Hub and CLOVA Chatbot both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.5 of 9 capabilitiesShared product typeCompareUUiPathPublicOverlaps on agent orchestration, data analysis, evaluation and observability and 2 more; eGain's scale not recorded.5 of 9 capabilitiesShared product typeCompareCAContextual AILate-stageOverlaps on agent orchestration, knowledge retrieval, vector search and 1 more; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareHHarnessLate-stageOverlaps on agent orchestration, data analysis, evaluation and observability and 1 more; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareCHCohere HealthLate-stageeGain WYCA and Policy Studio both serve buyers who need to extract facts from text; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareHCHuawei CloudUndisclosedeGain AI Knowledge Hub and Question Answering Bot (QABot) both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareSSalesloftUndisclosedeGain WYCA and Salesloft Deals both serve buyers who need to extract facts from text; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareTTencentPubliceGain Composer and Tencent Cloud VectorDB both list vector search; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareSSAPPublicOverlaps on agent orchestration, data analysis, evaluation and observability and 2 more; eGain's scale not recorded.5 of 9 capabilitiesShared product typeCompareBBoxPubliceGain WYCA and Box Extract both serve buyers who need to extract facts from text; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareNNotionLate-stageOverlaps on agent orchestration, knowledge retrieval, text generation and 1 more; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompare44ParadigmPubliceGain WYCA and 4Paradigm Smart Archive both serve buyers who need to extract facts from text; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareLLangChainLate-stageeGain Smart Evaluator and LangSmith Chat both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareAAddeparUndisclosedeGain WYCA and Alts Data Management both serve buyers who need to extract facts from text; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareRRunwayLate-stageeGain Smart Evaluator and Runway Offline Policy Evaluation both serve buyers who need to test and evaluate an AI agent; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareCAC3 AIPublicOverlaps on agent orchestration, data analysis, knowledge retrieval and 2 more; scale not recorded for either.5 of 9 capabilitiesShared product typeCompareAAutoGPTUndisclosedOverlaps on agent orchestration, text generation and workflow automation; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareAAttioLate-stageOverlaps on agent orchestration, data analysis, knowledge retrieval and 1 more; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareIIroncladUndisclosedeGain WYCA and Ironclad Jurist both serve buyers who need to extract facts from text; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareMMetaGPTUndisclosedOverlaps on agent orchestration, data analysis, text generation and 1 more; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareBByteDanceUndisclosedOverlaps on agent orchestration, data analysis, evaluation and observability and 2 more; eGain's scale not recorded; ByteDance's scale not comparable: only a revenue estimate, no market cap or valuation.5 of 9 capabilitiesShared product typeCompareCCartesiaEarly-stageeGain AI Agent and Managed Agents both list voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareGGlean (Glean Technologies)Late-stageOverlaps on agent orchestration, knowledge retrieval and workflow automation; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareCCVViZUndisclosedeGain WYCA and CVViZ AI Resume Parser both serve buyers who need to extract facts from text; scale not recorded for either.Shared product typeCompareEElicitEarly-stageeGain WYCA and Elicit Research Agent both serve buyers who need to extract facts from text; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareLLangWatchUndisclosedeGain Smart Evaluator and LangWatch Instant Evals both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareNNeo4jLate-stageeGain Composer and Neo4j AuraDB both list vector search; eGain's scale not recorded.4 of 9 capabilitiesShared product typeCompareSSuperhumanUndisclosedOverlaps on agent orchestration, text generation and workflow automation; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareEElasticPubliceGain Composer and Elasticsearch both list vector search; eGain's scale not recorded.6 of 9 capabilitiesShared product typeCompareCCerencePubliceGain AI Agent and Dealer Assist Agent both list voice agent; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareMLMintplex LabsUndisclosedOverlaps on knowledge retrieval and text generation; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareWWritesonicUndisclosedOverlaps on data analysis, text generation and workflow automation; scale not recorded for either.3 of 9 capabilitiesShared product typeCompareZZscalerPublicOverlaps on evaluation and observability; eGain's scale not recorded.1 of 9 capabilitiesShared product typeCompareAAlphaSenseLate-stageOverlaps on data analysis and knowledge retrieval; eGain's scale not recorded.2 of 9 capabilitiesShared product typeCompareSScreenedUndisclosedeGain AI Agent and Ryan both list voice agent; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareHHyperWriteUndisclosedOverlaps on text generation and workflow automation; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareMManatalUndisclosedeGain AI Agent and Manatal AI Interviewer both list voice agent; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareAAlgoliaUndisclosedOverlaps on agent orchestration, knowledge retrieval, text generation and 1 more; scale not recorded for either.4 of 9 capabilitiesShared product typeCompareBSBending SpoonsPublicOverlaps on text generation; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareCCanvaLate-stageOverlaps on data analysis, text generation and workflow automation; eGain's scale not recorded.3 of 9 capabilitiesShared product typeCompareZZepUndisclosedeGain Composer and Graphiti both list vector search; scale not recorded for either; ships API service, data service and 2 more rather than the same layer.2 of 9 capabilitiesDifferent layerCompare1111xEarly-stageeGain AI Agent and Julian both list voice agent; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareRRibbonEarly-stageeGain AI Agent and Ribbon AI Interviewer both list voice agent; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareMMicro1UndisclosedeGain Smart Evaluator and Cortex both serve buyers who need to test and evaluate an AI agent; scale not recorded for either; ships data service rather than the same layer.1 of 9 capabilitiesDifferent layerCompareASAI ScreenrUndisclosedeGain AI Agent and AI Screenr both list voice agent; scale not recorded for either.1 of 9 capabilitiesShared product typeCompareBBrightHireEarly-stageeGain AI Agent and BrightHire Screen both list voice agent; scale not recorded for either.2 of 9 capabilitiesShared product typeCompareAAlexEarly-stageeGain AI Agent and AI Interviewer both list voice agent; scale not recorded for either.2 of 9 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Not found · 13 Oct 2026

Listed company; no funding rounds.

Market cap

Not found · 13 Oct 2026

No market-capitalisation figure read from a primary source.

Founded

Not found · 13 Oct 2026

Pages read for this record state no founding year.

Public listing

Regulatory filing · 13 Oct 2026

SEC submissions record for CIK 1066194: EGAIN Corp, ticker EGAN, exchange Nasdaq, business address Sunnyvale, CA.

Description

Pricing page · 13 Oct 2026

Pricing page: eGain AI Knowledge Hub "$25 per user per month"; eGain AI Agent "$0.50 per resolution or $25 per user per month".

Open eGain in the directory

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