eGain Smart Evaluator
Quality assurance for AI answers: runs evaluation benchmarks before answers go live, scores every AI interaction across channels for retrieval, generation and completion, tracks regressions, and recommends specific fixes such as merging duplicate content.
Find alternatives to eGain Smart Evaluator
What it does
- Evaluation and observability
Sources
- Pricing
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Pricing page: "Smart Evaluator" with "Request Pricing"; no amount is published.
- Description
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Official documentation · 18 Oct 2026
"Smart Evaluator keeps AI answers accurate and compliant"
- What it does
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Official documentation · 18 Oct 2026
"Define and run evaluation benchmarks before answers go live, measuring whether AI is retrieving the right content, generating accurate answers, and completing conversations correctly."
- Sold within
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Pricing page lists "Smart Evaluator" as its own line with "Request Pricing" and a description ("Evaluator continuously monitors knowledge accuracy, agent performance, and resolution quality across your deployment"), but states no rate and no plan that includes it.
- Name
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Official documentation · 18 Oct 2026
Page heading "Smart Evaluator"; listed in the Products menu and as "Smart Evaluator" on the pricing page.
- URL
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Official documentation · 18 Oct 2026
Page heading "Smart Evaluator"; listed in the Products menu and as "Smart Evaluator" on the pricing page.
- Deployment
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Official documentation · 18 Oct 2026
Page: "eGain's cloud-based platform minimizes maintenance".
- Intended for
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Official documentation · 18 Oct 2026
"Built for operations and compliance teams, not developers"
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