E

eGain Genie

AI agent

by eGain

A conversational AI agent built into eGain products that writes articles, creates reports and builds agentic workflows.

Find alternatives to eGain Genie

What it does

• Text generation

Features 4

• Guideline-based article creationDrafts articles from a description or existing material using article types, templates and style guides.
• Bulk find and fixFinds every article affected by a change and updates, retags or moves them together.
• Answers and reports by askingAnswers questions about article views, ratings and portal performance from analytics data.
• Suggestion-to-update draftsReads suggestions submitted on an article and turns them into a draft update for review.

Sources

Pricing

Pricing page · 15 Oct 2026

"per user per month"

Description

Official documentation · 15 Oct 2026

"write multiple articles, create reports, or build agentic workflows"

What it does

Official documentation · 15 Oct 2026

"Genie drafts it using your article types"

Sold within

Official documentation · 15 Oct 2026

"conversational AI agent built into all eGain products"

Name

Official documentation · 15 Oct 2026

"eGain Genie turns your"

URL

Official documentation · 15 Oct 2026

"eGain Genie turns your"

Deployment

Official documentation · 15 Oct 2026

"on Internet Explorer, Chrome, Firefox and Edge."

Also from eGain

• eGain AI Agent AI agent

  AI agent that automates customer resolutions grounded in an enterprise knowledge base, for customer self-service and for contact-centre agents; priced per resolution or per user.

• eGain AI Knowledge Hub Application

  Knowledge foundation for enterprise AI and customer-experience automation that serves trusted, consistent, compliant knowledge to every AI interaction.

• eGain Composer Platform

  Provides a developer platform for configuring agentic flows and building AI knowledge applications.

• eGain WYCA Application

  A free tool that identifies the questions customers ask most and tracks conversation analytics.

• eGain Knowledge+AI Application

  An application that delivers contextual answers and guidance to contact center agents using AI search.

• eGain SelfService+AI Application

  An application that provides personalized answers through portals, widgets, and APIs using AI search.

• eGain Agentic Studio Agent platform

  Studio for building, deploying and governing AI agents that resolve customer requests end to end: Genie turns process documents and SOPs into agentic workflows, agents are coordinated through MCP and A2A, and a library of best-practice workflows is the starting point.

• eGain Smart Evaluator Application

  Quality assurance for AI answers: runs evaluation benchmarks before answers go live, scores every AI interaction across channels for retrieval, generation and completion, tracks regressions, and recommends specific fixes such as merging duplicate content.

• eGain Conversation Hub Application

  Omnichannel customer-engagement hub that unifies messaging, social, chat, email, cobrowse, video and phone conversations, answers from the knowledge hub, and uses GenAI to draft and personalize agent responses.

Open eGain in the directory

Something wrong here? Send a correction — quote this product id: egain-genie.