Alphabet (Google) vs Genesys

A named tab in Google Search — "our most powerful AI search, with more advanced reasoning and multimodality" — that answers a query conversationally over web sources rather than with a link list.

Standalone mobile app (iOS/Android) delivering personalized, AI-illustrated daily stories synthesized from a user's connected Google services (Gemini, Gmail, Calendar, Photos, YouTube, Search).

Google's assistant for chat, research, image generation and work across Google apps.

A source-grounded research tool that summarizes, answers questions from and generates audio overviews of documents a user uploads.

AI filmmaking application for creating cinematic clips and scenes, built on Veo (video), Imagen (image) and Gemini (prompting) — the application layer above the Veo model already recorded in models.json.

Agentic music co-producer, formerly ProducerAI and graduated from Google Labs, that chats with you about ideas, generates and edits songs, learns your style, and offers free unlimited downloads.

An AI-assisted video creation and editing application bundled with Google Workspace that generates video from text prompts, slides or screen recordings.

A Google Labs science tool (built with Gemini Notebook) that runs a comprehensive literature search, structures results in a data table and produces reports, slide decks and infographics.

AI-powered concepting board for exploring, expanding and refining visual/creative ideas.

Google Labs experiment; explicitly waitlisted at evaluation time.

An agentic research engine (built with AlphaEvolve and ERA) that generates and scores code variations against the user's optimisation metrics to discover models and algorithms.

A multi-agent research tool (built with Co-Scientist) that simulates the scientific method to identify knowledge gaps and propose testable research plans.

An autonomous coding agent that clones a GitHub repository, plans and writes code changes in a cloud VM and opens a pull request for review.

Studio inside Gemini Enterprise for Customer Experience for building, testing and deploying customer-facing AI agents across voice and chat channels.

A seat-licensed enterprise application for discovering, building and running AI agents across an organization's business tools, formerly branded Agentspace.

Lets analysts create, train and run machine-learning and generative-AI models inside BigQuery with GoogleSQL — from trained regression and forecasting models to remote calls on Gemini and Cloud AI APIs — without moving the data out.

Google Cloud's platform for training, tuning, serving and evaluating models and agents.

Google Cloud's customer-experience suite — Customer Experience Agent Studio, Agent Assist, Customer Experience Insights and Contact Center as a Service — for building AI agents and assisting human agents across contact-centre channels.

The speech and text analytics layer of Genesys Cloud CX: it transcribes voice and digital interactions, spots topics, scores customer sentiment and agent empathy, and reports how they change over time. It is a capability inside the Genesys Cloud CX tiers rather than a product bought on its own.

Genesys Cloud Copilot gives contact-centre agents and supervisors real-time AI assistance including auto-summarisation, knowledge retrieval, next-best-action guidance and translation across 70+ languages.

Selects and analyzes customer interactions for quality assurance using AI.

Forecasts staffing needs up to two years ahead using 25+ machine-learning models and an AI-powered Activity Planner for schedule optimization.

Watches website visitor behaviour inside Genesys Cloud CX, scores each visitor's likelihood to buy, churn or abandon a cart, and triggers a chat, offer or message when the model says it is worth engaging. Included in the CX 2 tier and above; an add-on on CX 1.

Genesys Cloud Agentic Virtual Agent is an autonomous AI agent that reasons through a customer's goal, plans actions and executes multi-step workflows across systems to resolve requests end to end without human intervention.

Genesys Cloud AI Studio is a centralized, low-code hub for building, configuring, managing and governing AI-powered experiences such as virtual agents and copilots.

Contact-centre platform where AI usage is metered separately from seats: always-on virtual agents, copilots in the agent workspace, and an AI Studio for building and governing agents — with AI Experience tokens granted per organisation and per agent.