Salesforce vs SAP

AI shopping agent embedded in Commerce Cloud that speeds product discovery with visual product search, pulling the product catalog directly into a chat interface.

Marketing AI agents that plan campaigns, create and adapt content per channel and identify audiences, sold as the product formerly called Marketing Cloud.

Product-to-cash suite (branded Revenue Cloud on its own page, 'Agentforce Revenue Management' in Salesforce's own FAQ) with agents embedded in quoting, contracts, billing and collections workflows; sold as a paid add-on to a Sales Cloud subscription.

Sales AI agents that prospect, manage opportunities and give sellers pipeline visibility across the deal cycle, sold as the product formerly called Sales Cloud.

Customer-service AI agents that resolve questions autonomously, deflect cases to digital channels and give human reps context, sold as the product formerly called Service Cloud.

Plugin that brings Salesforce sales data and 37 prebuilt seller skills into Anthropic's Claude, answering deal questions and updating records under the user's existing Salesforce permissions.

Visual analytics that turns business data into dashboards and answers, with natural-language questions and agent-monitored metrics.

AI teammate that searches 300+ enterprise sources, surfaces proactive insights and triggers workflows/agents across Salesforce, Slack, Microsoft Teams, Claude, ChatGPT and mobile; the single entry point to every agent a team creates within Agentforce.

Data platform that unifies customer records across systems for use by Salesforce applications and agents.

Natural-language generative-AI copilot embedded across SAP's cloud applications, answering questions and taking actions across HR, finance, supply chain, procurement and customer-experience data.

Embedded machine learning that automates matching of incoming payments to open invoices in accounts receivable, learning continuously from accountants' correction behaviour.

End-to-end intelligent document processing for structured and unstructured business documents, using OCR, pretrained transformers and LLMs to extract and validate data, embedded across SAP applications such as Ariba, S/4HANA Cloud and Concur.

AI assistance for consultants working on SAP implementation and cloud-transformation projects, grounded in a knowledge base of SAP-focused content.

AI agents encoded with SAP business-process expertise that automate workflows at scale, coordinated by context-aware assistants across finance, supply chain, spend management, HR and customer-experience functions.

A unified workspace where people describe a goal in natural language and Joule surfaces insights, automates routine work and coordinates Joule Agents across SAP and non-SAP systems, available as web, desktop and mobile apps.

Connects a company's SAP data fabric to AI for grounded, hallucination-resistant answers; grounds Joule and other AI services in customer business context, with pre-populated knowledge graphs for SAP solutions.