Coveo Case Assist
Case creation and deflection for support sites: machine-learning models narrow the case classification choices and recommend articles while the customer types, so cases arrive complete and many are never submitted.
Find alternatives to Coveo Case Assist
What it does
- Customer support
Sources
- Pricing
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Pricing page: "Request Pricing"; "Talk to us"; the page publishes no amounts.
- Description
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Official documentation · 18 Oct 2026
"Case Assist's AI narrows case classification values to lessen the burden on customers as they log their issue."
- What it does
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Official documentation · 18 Oct 2026
"As customers type in the description of their problem, the system automatically recommends articles and documents related to the issue they're describing."
- Sold within
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Pricing page lists Case Assist under "Service Extension (Platform Add-Ons)": "Extend and enhance service experiences for everyone."
- Name
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Official documentation · 18 Oct 2026
Page heading "AI-Powered Customer Case Assist"; named "Case Assist" in the pricing table and the Service menu.
- URL
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Official documentation · 18 Oct 2026
Page heading "AI-Powered Customer Case Assist"; named "Case Assist" in the pricing table and the Service menu.
- Deployment
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Pricing page, platform features: "Enterprise Cloud-Native Platform".
- Interfaces
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Official documentation · 18 Oct 2026
"Flexible API-based integration"; "Easily add Case Assist functionalities to case forms, chatbots, contextual help, Salesforce Lightning Web Components (LWC), and other experiences".
- Intended for
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Official documentation · 18 Oct 2026
Page sections "For Employees" and "For support agents" describe case submission and routing inside a company's own support operation.
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