Customer Knowledge Management Agent

AI agent

Customer Knowledge Management Agent turns case-related information into knowledge articles.

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TypeAI agent
RoleBundled component
AvailabilitySold
DeploymentSaaS
Intended for—
SecurityNot recorded
StatusActive
Sold withinDynamics 365 Customer Service — Paid add-on to the parent
PricingUsage-based — official pricing ↗

What it does

learn.microsoft.com

Sources

Pricing

Official documentation · 14 Oct 2026

"You set up pay-as-you-go"

Description

Official documentation · 14 Oct 2026

"turn cases and case-related conversations, emails, and notes into knowledge articles"

What it does

Official documentation · 14 Oct 2026

"AI agents that help enable seamless integration with Microsoft services"

Sold within

Official documentation · 14 Oct 2026

"For Customer Knowledge Management Agent flow"

Name

Official documentation · 14 Oct 2026

"Manage Customer Knowledge Management Agent"

URL

Official documentation · 14 Oct 2026

"Manage Customer Knowledge Management Agent"

Deployment

Official documentation · 14 Oct 2026

"Sign in to make.powerapps.com and select your environment."

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