Service Agent

AI agent

Service Agent helps customer service representatives resolve cases by retrieving information, summarizing cases, and drafting communications.

Find alternatives to Service Agent

TypeAI agent
RoleBundled component
AvailabilitySold
DeploymentSaaS
Intended for—
SecurityNot recorded
StatusActive
Sold withinDynamics 365 Customer Service — Included with the parent
PricingSubscription — official pricing ↗

What it does

learn.microsoft.com

Sources

Pricing

Official documentation · 15 Oct 2026

"a paid license for using its capabilities"

Description

Official documentation · 15 Oct 2026

"helps customer service representatives resolve cases"

What it does

Official documentation · 15 Oct 2026

"retrieve information, summarize cases, draft communications"

Sold within

Official documentation · 15 Oct 2026

"in Dynamics 365 Customer Service"

Name

Official documentation · 15 Oct 2026

"Overview of Service Agent"

URL

Official documentation · 15 Oct 2026

"Overview of Service Agent"

Deployment

Official documentation · 15 Oct 2026

"Microsoft Copilot app on web"

Also from Microsoft

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