Quality Evaluation Agent

AI agent

Quality Evaluation Agent scores customer-support interactions using a supervisor-defined evaluation framework.

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TypeAI agent
RoleBundled component
AvailabilitySold
DeploymentSaaS
Intended for—
SecurityNot recorded
StatusActive
Sold withinDynamics 365 Contact Center — Paid add-on to the parent
PricingUsage-based — official pricing ↗

What it does

learn.microsoft.com

Sources

Pricing

Official documentation · 14 Oct 2026

"Set up Microsoft Copilot credits"

Description

Official documentation · 14 Oct 2026

"a supervisor-defined evaluation framework to autonomously score interactions"

What it does

Official documentation · 14 Oct 2026

"generate summaries, and surface actionable insights"

Sold within

Official documentation · 14 Oct 2026

"Enable AI agents for your Dynamics 365 environment"

Name

Official documentation · 14 Oct 2026

"Set up connection references for Quality Evaluation Agent"

URL

Official documentation · 14 Oct 2026

"Set up connection references for Quality Evaluation Agent"

Deployment

Official documentation · 14 Oct 2026

"turn on the required cloud flow"

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