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Parloa Lens

Infrastructure service

by Parloa

Observability for a contact centre's AI agents: scores every live conversation for performance, tone, sentiment and compliance, flags hallucinations, scope violations and PII leaks as they happen, and links each alert to the full conversation replay.

Find alternatives to Parloa Lens

What it does

• Evaluation and observability
• Guardrails and safety

Features 6

• ObservabilityTracks and flags operational anomalies across every conversation in real time.
• Real-time metricsPerformance metrics like AHT, response latency and accuracy in real time.
• Full conversation replayAny conversation can be pulled up in full to verify what an agent did and why.
• Advanced DiagnosticsEvaluates every live conversation for performance and compliance with behavioral metrics.
• Custom evaluationsEvaluations calibrated to your business run live against real traffic.
• BI Export HubSends conversation and engagement data directly into existing BI tools.

Sources

Pricing

Not found · 11 Oct 2026

Parloa's pricing page describes consumption-based pricing "per minute for voice and per interaction for chat" with custom plans; it does not name Parloa Lens or give it a rate.

Description

Official documentation · 11 Oct 2026

"Scope violations, PII leaks, hallucinations, and failures are detected the moment they occur." "Tone, empathy, compliance, and sentiment are scored consistently across every interaction." "Full conversation replay".

What it does

Company disclosure · 11 Oct 2026

"Parloa Lens is a unified observability and analytics solution built into Parloa's AMP platform" with "up to 50 proprietary automated evaluations" including "hallucination rate, sentiment trajectory, empathy score, tone alignment, and PII leak detection".

Sold within

Not found · 11 Oct 2026

Read the platform overview, the Parloa Lens page and the pricing page: Parloa places Parloa Lens in its AI Agent Management Platform (AMP), and the overview says "You choose what to buy and build", but no page states whether Parloa Lens is included with AMP or bought on top of it.

Name

Official documentation · 11 Oct 2026

"Parloa Lens sees every conversation to provide observability into AI agent performance, quality, and compliance".

URL

Official documentation · 11 Oct 2026

Product page for Parloa Lens in Parloa's Platform menu.

Deployment

Official documentation · 11 Oct 2026

Delivered as part of the platform Parloa runs; no self-hosted option published.

Interfaces

Official documentation · 11 Oct 2026

Used inside Parloa's platform, reached from the site's Login link at app.parloa.com/studiov2.

Also from Parloa

• Parloa AMP AI agent

  Runs AI agents that answer and resolve customer-service conversations by phone, chat and messaging for enterprises, with tools for contact-centre teams to design, test and monitor those agents.

• Parloa Navigator Agent platform

  Copilot inside Parloa's platform that turns uploaded procedures, decision trees or plain task descriptions into a first working customer-service agent, traces failures to line-level prompt fixes, and answers questions about agent performance in plain language.

• Parloa Performance Lab Agent platform

  Pre-launch test bench for Parloa AI agents: generates simulations and evaluations for every intent, tool call and handoff from the agent's configuration, mixes historical and synthetic conversations, and A/B-tests two agent versions side by side.

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