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Parloa Performance Lab

Agent platform

by Parloa

Pre-launch test bench for Parloa AI agents: generates simulations and evaluations for every intent, tool call and handoff from the agent's configuration, mixes historical and synthetic conversations, and A/B-tests two agent versions side by side.

Find alternatives to Parloa Performance Lab

What it does

• Evaluation and observability

Features 6

• Simulations & EvaluationsSimulations and evaluations cover every intent, tool call and handoff before real conversations.
• Auto-generated coverageTest coverage is generated automatically from the agent's configuration.
• Blended test dataBlends historical transcripts and synthetic tests across scenarios, languages and channels.
• Agent A/B TestingRuns identical tests against two agent versions to show performance differences before go-live.
• Self-Improving AgentsFailures are traced automatically with fix recommendations down to the prompt level.
• Tested fixesEvery recommended fix is reviewed and tested via simulated conversations.

Sources

Pricing

Not found · 11 Oct 2026

Parloa's pricing page describes consumption-based pricing "per minute for voice and per interaction for chat" with custom plans; it does not name Parloa Performance Lab or give it a rate.

Description

Official documentation · 11 Oct 2026

"Test coverage is generated automatically from the agent's configuration." "Blend historical transcripts and synthetic tests across scenarios, languages, and channels." "Agent A/B Testing runs identical tests against two versions of an agent".

What it does

Official documentation · 11 Oct 2026

"Simulations and evaluations cover every intent, tool call, and handoff, and run at production scale before a single real conversation happens."

Sold within

Not found · 11 Oct 2026

Read the platform overview, the Parloa Performance Lab page and the pricing page: Parloa places Parloa Performance Lab in its AI Agent Management Platform (AMP), and the overview says "You choose what to buy and build", but no page states whether Parloa Performance Lab is included with AMP or bought on top of it.

Name

Official documentation · 11 Oct 2026

Page title "AI Agent Testing & Simulation | Parloa Performance Lab"; "Identify issues, measure performance, and ensure AI agents meet expected standards before go-live".

URL

Official documentation · 11 Oct 2026

Product page for Parloa Performance Lab in Parloa's Platform menu.

Deployment

Official documentation · 11 Oct 2026

Delivered as part of the platform Parloa runs; no self-hosted option published.

Interfaces

Official documentation · 11 Oct 2026

Used inside Parloa's platform, reached from the site's Login link at app.parloa.com/studiov2.

Also from Parloa

• Parloa AMP AI agent

  Runs AI agents that answer and resolve customer-service conversations by phone, chat and messaging for enterprises, with tools for contact-centre teams to design, test and monitor those agents.

• Parloa Lens Infrastructure service

  Observability for a contact centre's AI agents: scores every live conversation for performance, tone, sentiment and compliance, flags hallucinations, scope violations and PII leaks as they happen, and links each alert to the full conversation replay.

• Parloa Navigator Agent platform

  Copilot inside Parloa's platform that turns uploaded procedures, decision trees or plain task descriptions into a first working customer-service agent, traces failures to line-level prompt fixes, and answers questions about agent performance in plain language.

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