Conversational EX Cloud
Yellow.ai's generative-AI offering for employee service: self-serve answers to IT, HR and facilities requests, auto-assist recommendations and conversation summaries for HR and IT agents, onboarding automation and automated employee feedback surveys.
Find alternatives to Conversational EX Cloud
What it does
- Customer support
- Workflow automation
Sources
- Pricing
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The pricing page lists plan features (Free, then paid tiers) for the agent platform and does not name Conversational EX Cloud; the product page offers only "Book a demo".
- Description
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Official documentation · 18 Oct 2026
"Address day-to-day employee queries, including IT support, password resets, hardware requests, HR policy FAQs, leave applications, pay slips, and conference room bookings."
- What it does
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Official documentation · 18 Oct 2026
"Improve the productivity of live agents through auto assist recommendations, summary of conversations, and quick formalized replies"; "Automate end-to-end onboarding process for new hires".
- Sold within
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Read the Employee Experience AI page and the pricing page: the offering is described as "our Conversational EX Cloud offering" but no page states which plan or add-on carries it.
- Name
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Official documentation · 18 Oct 2026
"Powered by Yellow.ai's generative AI, our Conversational EX Cloud offering enables enterprises to deliver delightful and personalized interactions to employees throughout their journey."
- URL
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Official documentation · 18 Oct 2026
The product's own page, linked from the Yellow.ai home page as "Employee Experience AI".
- Deployment
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Official documentation · 18 Oct 2026
Hosted conversational service for employees ("Powered by Yellow.ai's generative AI, our Conversational EX Cloud offering"); the page names no self-hosted option.
Also from Yellow.ai
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Yellow.ai Agentic AI Platform Agent platform
Customer- and employee-facing agents built without code: an agent builder across channels, a knowledge base the company calls agentic RAG, a copilot for previewing and debugging what an agent did, automated testing before release, and Nexus Vox for voice.
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Agent Builder Application
Build enterprise customer-service AI agents from natural-language prompts.
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Agent Assist Application
AI suggestions and workflows for human support teams handling live conversations.
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Analyze Application
Conversation analytics over AI agent interactions, with visibility into customer behaviour and agent performance.
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Automated Testing Developer tool
Generates and executes quality tests for AI agents built on the Yellow.ai platform.
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Conversational Knowledge Base Application
Retrieves enterprise knowledge for conversational agents using agentic RAG.
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AI Copilot Developer tool
Tests and debugs AI agents built on the Yellow.ai platform.
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Email Automation Application
Uses LLMs to understand unstructured support emails, infer intent and urgency, and trigger automated resolution or escalation workflows.
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Nexus Vox AI agent
Enterprise voice AI platform running voice agents with cloned, human-sounding voices.
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Nexus Agent platform
A platform for building and running AI agents.
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Nexus EDGE AI agent
A desktop AI agent resolves device problems using computer-use actions.
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