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LivePerson

Application

Conversational AI for enterprise customer service: a platform for designing, simulating and validating AI agents alongside human ones, including Syntrix, which runs thousands of simulated customer interactions against an agent before it meets a real customer.

Acquired by SoundHound AI (2026)

Total funding—

Valuation—

Employees—

Founded1995

HeadquartersNew York, USA

StatusAcquired

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Conversational Cloud Agent platform

  LivePerson's platform for designing and running AI and human agents on the same customer conversation, with Syntrix simulating thousands of real interactions to validate an agent — and train human ones — before it goes live.

• LivePerson Syntrix Application

  AI-agent evaluation and live-agent training platform that simulates customer interactions to test conversational systems before production deployment.

Inside Conversational Cloud

• LivePerson Voice AI AI agent Included with the parent

  Replaces IVR phone menus with a voice agent that holds a real conversation with the caller.

• LivePerson Conversational Intelligence Application Included with the parent

  Analytics over contact-centre conversations, surfacing what customers are actually asking about.

• LivePerson AI Chatbot Agents Application Included with the parent

  The chat-channel agents that handle customer conversations inside Conversational Cloud.

Closest alternatives 5

NNiCEPublic · $6.5B4 of 4 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareGGenesysPrivate3 of 4 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareTTwilioPublic · $36.5B3 of 4 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareSSalesforcePublic · $196.1B2 of 4 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareOOraclePublic · $454.4B3 of 4 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompare

Similar products 62

How this list is ranked ↗

CCognigyAcquiredLivePerson AI Chatbot Agents and Cognigy Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.4 of 4 capabilitiesShared product typeCompareCCrescendoPrivate · $500MLivePerson Voice AI and Crescendo Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeComparePParloaPrivate · $3BLivePerson Voice AI and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareDDecagonPrivate · $4.5BLivePerson Voice AI and Decagon Voice do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareFForethoughtPrivate · $115M raisedLivePerson AI Chatbot Agents and Forethought Agentic AI Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareYYellow.aiPrivateLivePerson AI Chatbot Agents and Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Yellow.ai's scale not recorded.4 of 4 capabilitiesShared product typeCompareCCrestaPrivate · $1.6BLivePerson Voice AI and Cresta AI Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareFFive9Public · $2.7BLivePerson Voice AI and Five9 Genius AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; ships platform rather than the same layer.2 of 4 capabilitiesDifferent layerCompareHHaptikAcquired ($112M deal)LivePerson AI Chatbot Agents and Smart Agent Chat do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.3 of 4 capabilitiesShared product typeCompareSSierraPrivate · $15.8BOverlaps on customer support, data analysis, evaluation and observability and 1 more; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareAAdaPrivateLivePerson AI Chatbot Agents and Ada AI Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Ada's scale not recorded.1 of 4 capabilitiesShared product typeCompareZZendeskPrivate · $10.2BLivePerson AI Chatbot Agents and Zendesk Workforce Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareFFinAcquired ($3.6B deal)LivePerson Voice AI and Fin Voice do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.4 of 4 capabilitiesShared product typeCompareKKrispPrivateLivePerson AI Chatbot Agents and Krisp Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Krisp's scale not recorded.2 of 4 capabilitiesShared product typeCompareHAHippocratic AIPrivate · $3.5BLivePerson Voice AI and Hippocratic AI Healthcare Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareKHK HealthPrivate · $380M raisedLivePerson AI Chatbot Agents and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareZZoomPublic · $28.7BLivePerson AI Chatbot Agents and Zoom Workforce Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareSServiceNowPublic · $130.1BLivePerson Voice AI and AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareXXiao-iPublicLivePerson Voice AI and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Xiao-i's scale not recorded.3 of 4 capabilitiesShared product typeCompareAHAssort HealthPrivate · $1.2BLivePerson Voice AI and Assort Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareIIBMPublic · $216.6BOverlaps on customer support, data analysis, evaluation and observability and 1 more; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareWWorkdayPublic · $49.3BLivePerson AI Chatbot Agents and Workday Paradox Conversational ATS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareKKore.aiPrivateLivePerson AI Chatbot Agents and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Kore.ai's scale not recorded.1 of 4 capabilitiesShared product typeCompareEEliseAIPrivate · $384M raisedLivePerson Voice AI and EliseAI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareFFreshworksPublic · $3.4BLivePerson AI Chatbot Agents and Freddy AI Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeComparePPegasystemsPublic · $6.1BLivePerson AI Chatbot Agents and Pega Customer Service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareAAtlassianPublic · $48.2BLivePerson AI Chatbot Agents and Customer Service Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareCCiscoPublic · $433.3BLivePerson AI Chatbot Agents and Cisco IQ do comparable work on customer support; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareVSVeeva SystemsPublic · $45.5BLivePerson AI Chatbot Agents and Veeva Ostro do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareAAmazonPublic · $2.8TLivePerson Voice AI and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareEElevenLabsPrivate · $11BConversational Cloud and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareCCerencePublic · $384.9MLivePerson Voice AI and Dealer Assist Agent do comparable work on voice agent; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareKKlaviyoPublic · $5.5BLivePerson AI Chatbot Agents and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareMmonday.comPublic · $3.9BLivePerson AI Chatbot Agents and monday service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareAAdobePublic · $115.9BLivePerson AI Chatbot Agents and Adobe Brand Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareYYandexPublicLivePerson AI Chatbot Agents and Yandex SpeechSense do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Yandex's scale not recorded.3 of 4 capabilitiesShared product typeCompareHHubSpotPublic · $13BLivePerson Voice AI and Knowledge Base Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareMMicrosoftPublic · $3.7TOverlaps on customer support, data analysis and evaluation and observability; LivePerson is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareVSVerint SystemsAcquiredOverlaps on customer support, data analysis and evaluation and observability; both acquired, so no independent scale on either side.3 of 4 capabilitiesShared product typeCompareRRespeecherPrivate · $4M raisedConversational Cloud and Respeecher Text-to-Speech API do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareAAlvariaPrivateLivePerson AI Chatbot Agents and Alvaria Intelligence Platform (AIP) do comparable work on customer support; LivePerson is acquired, with no independent scale; Alvaria's scale not recorded; ships platform rather than the same layer.1 of 4 capabilitiesDifferent layerCompareAAlphabet (Google)Public · $4.2TLivePerson Voice AI and Gemini Enterprise for Customer Experience do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareEEvenUpPrivate · $2BLivePerson Voice AI and EvenUp Communication Agents do comparable work on voice agent; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareNCNAVER CloudPrivateLivePerson AI Chatbot Agents and CLOVA Chatbot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; NAVER Cloud's scale not recorded.3 of 4 capabilitiesShared product typeCompareFRFurhat RoboticsPrivateConversational Cloud and FurhatAI do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; LivePerson is acquired, with no independent scale; Furhat Robotics's scale not recorded; ships platform and robot rather than the same layer.1 of 4 capabilitiesDifferent layerCompareUUniphorePrivate · $2.5BLivePerson AI Chatbot Agents and Self-Service Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareTTencentPublic · $510.1BConversational Cloud and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareDDataikuPrivate · $3.7BConversational Cloud and Dataiku Agent Hub both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareCCartesiaPrivateConversational Cloud and Sonic / Ink both serve buyers who need to create synthetic voice and audio; LivePerson is acquired, with no independent scale; Cartesia's scale not recorded; ships API service rather than the same layer.Different layerCompareMPMeta PlatformsPublic · $1.5TLivePerson Voice AI and Meta Business Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareHCHuawei CloudPrivateLivePerson AI Chatbot Agents and Question Answering Bot (QABot) do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale; Huawei Cloud's scale not recorded.2 of 4 capabilitiesShared product typeCompareSASoundHound AIPublic · $3.1BLivePerson Voice AI and OASYS Front Desk do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareZZscalerPublic · $30.5BOverlaps on evaluation and observability; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareZZapierPrivate · $5BLivePerson AI Chatbot Agents and Zapier Chatbots do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareRAResemble AIPrivateConversational Cloud and Security Awareness Training do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; LivePerson is acquired, with no independent scale; Resemble AI's scale not recorded.1 of 4 capabilitiesShared product typeCompareMMercorPrivate · $20BOverlaps on evaluation and observability; LivePerson is acquired, with no independent scale; ships data service rather than the same layer.1 of 4 capabilitiesDifferent layerCompareBByteDancePrivateOverlaps on data analysis and evaluation and observability; LivePerson is acquired, with no independent scale; ByteDance's scale not recorded.2 of 4 capabilitiesShared product typeCompareHHarveyPrivate · $11BOverlaps on evaluation and observability; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareSESamsung ElectronicsPublic · $1.2TConversational Cloud and Bixby do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareAAArthur AIPrivate · $62.7M raisedOverlaps on evaluation and observability; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompareDDeepgramPrivate · $1.3BConversational Cloud and Deepgram Speech-to-Text do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; LivePerson is acquired, with no independent scale; ships API service rather than the same layer.1 of 4 capabilitiesDifferent layerCompareSASarvam AIPrivate · $275M raisedLivePerson Voice AI and Sarvam Voice Agents do comparable work on voice agent; LivePerson is acquired, with no independent scale.1 of 4 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Checked — none published

Listed since 2000; no funding total applies.

Valuation

Not found · 4 Sep 2026

Delisted on acquisition by SoundHound AI, 2026-09-04: "With the transaction closed, LivePerson common stock will cease trading on the Nasdaq stock market." No market cap exists after that date and the deal value is not stated as a LivePerson valuation, so the field is empty; the last market cap is in history.

Employees

Not found · 4 Sep 2026

The infobox's only headcount is 1,201 as of DECEMBER 2020 — six years stale on a company whose revenue has since fallen 15.8% year on year. Recording it would state a 2020 fact with a 2026 date stamp.

Founded

Wikipedia · 4 Sep 2026

Infobox: founded 1995 by Robert LoCascio; NASDAQ and TASE: LPSN.

Revenue (TTM)

Third-party database · 4 Sep 2026

$228.89M trailing twelve months, read 2026-09-04, down 15.8%.

Status

Press release · 4 Sep 2026

SoundHound AI's own newsroom announcement of the completed acquisition, quoted: "With the transaction closed, LivePerson common stock will cease trading on the Nasdaq stock market" and "LivePerson's platform will be integrated into OASYS, SoundHound's self-learning Orchestrated Agent System." LivePerson's own product (Syntrix and its conversational-AI platform) continues to be described and sold, so the record is kept rather than merged -- cheaper to reverse into a full merge later than the other way, and ten days post-close is early to call the brand fully gone.

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