KnowledgeAI
Answers common consumer questions using a brand’s content.
Find alternatives to KnowledgeAI
What it does
- Knowledge retrieval
Features 3
- Content ingestion and transformationIngests and transforms existing brand content so it can answer consumer questions in automated conversations.
- Voice and messaging answersAnswers consumers' questions in automated conversations over voice and messaging channels.
- Recommended answers in Conversation AssistCan be used within Conversation Assist to offer recommended answers to agents.
Sources
- Pricing
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Official documentation · 16 Oct 2026
"determine your custom quote"
- Description
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Official documentation · 16 Oct 2026
"your brand’s content to provide fast answers to common questions and issues"
- What it does
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Official documentation · 16 Oct 2026
"search method based on the latest research in deep learning"
- Sold within
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Official documentation · 16 Oct 2026
"Log into Conversational Cloud."
- Name
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Official documentation · 16 Oct 2026
"KnowledgeAI™ unifies and leverages"
- URL
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Official documentation · 16 Oct 2026
"KnowledgeAI™ unifies and leverages"
- Deployment
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Official documentation · 16 Oct 2026
"Log into Conversational Cloud."
- Interfaces
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Official documentation · 18 Oct 2026
Page: 'Open the menu on the left side of the page, and select Automate > KnowledgeAI'.
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Conversational Cloud Agent platform
LivePerson's platform for designing and running AI and human agents on the same customer conversation, with Syntrix simulating thousands of real interactions to validate an agent — and train human ones — before it goes live.
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LivePerson Voice AI AI agent
Replaces IVR phone menus with a voice agent that holds a real conversation with the caller.
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LivePerson Conversational Intelligence Application
Analytics over contact-centre conversations, surfacing what customers are actually asking about.
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LivePerson AI Chatbot Agents Application
The chat-channel agents that handle customer conversations inside Conversational Cloud.
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LivePerson Syntrix Application
AI-agent evaluation and live-agent training platform that simulates customer interactions to test conversational systems before production deployment.
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Conversation Builder Agent platform
Provides tools to build AI-powered bots and automate conversations.
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Conversation Assist Application
Recommends bots and answers to agents during consumer conversations.
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Intent Manager Developer tool
Provides tools for modeling and managing consumer intents.
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