Conversational Cloud
LivePerson's platform for designing and running AI and human agents on the same customer conversation, with Syntrix simulating thousands of real interactions to validate an agent — and train human ones — before it goes live.
Find alternatives to Conversational Cloud
No price published. Read 2026-09-04: the routes are "Get a demo" and a request-for-proposal link, with no pricing page.
What it does
- Customer support
- Voice agent
- Evaluation and observability
How it compares
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Genesys Cloud CX
We have current and potential competitors in many different industries, including: technology or service providers offering or powering competing digital engagement, contact center, communications, or customer relationship management solutions such as eGain, Genesys, Nuance, Oracle, Salesforce.com, and Twilio... [and] social media, social listening, messaging, AI, bots, e-commerce, and/or data and data analytics companies, such as Facebook, Google, and WeChat.
Regulatory filing · 31 Dec 2024 -
Oracle Digital Assistant
...such as eGain, Genesys, Nuance, Oracle, Salesforce.com, and Twilio
Regulatory filing · 31 Dec 2024
Sources
- Pricing
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Official documentation · 4 Sep 2026
Checked 2026-09-04; demo- and RFP-gated.
- Description
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Official documentation · 4 Sep 2026
Its own framing: "THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AI", offering a platform to "design, simulate, validate, and continuously improve AI agent and human agent conversations", with Syntrix described as simulating "thousands of real customer interactions to validate AI agents".
- Sold within
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LivePerson's pricing page lists Bronze, Silver and Gold tiers of the Conversational Cloud with no prices and a "Request a quote" route; the product page offers "Request for Proposal" and "Get a demo".
Also from LivePerson
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LivePerson Voice AI AI agent
Replaces IVR phone menus with a voice agent that holds a real conversation with the caller.
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LivePerson Conversational Intelligence Application
Analytics over contact-centre conversations, surfacing what customers are actually asking about.
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LivePerson AI Chatbot Agents Application
The chat-channel agents that handle customer conversations inside Conversational Cloud.
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LivePerson Syntrix Application
AI-agent evaluation and live-agent training platform that simulates customer interactions to test conversational systems before production deployment.
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