Conversation Assist
Recommends bots and answers to agents during consumer conversations.
Find alternatives to Conversation Assist
What it does
- Knowledge retrieval
Features 3
- Inline recommendationsRecommends bots and answers to agents inline in their conversations with consumers.
- On-demand widgetGives agents on-demand access to recommended bots and answers within a dedicated widget.
- Analytics dashboardA Home page dashboard of analytics for monitoring and tuning recommendation performance.
Sources
- Pricing
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Official documentation · 16 Oct 2026
"determine your custom quote"
- Description
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Official documentation · 16 Oct 2026
"bots and answers to your agents inline in their conversations with consumers"
- What it does
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Official documentation · 16 Oct 2026
"an article in a knowledge base that matches the consumer's query."
- Sold within
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Official documentation · 16 Oct 2026
"Log into Conversational Cloud."
- Name
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Official documentation · 16 Oct 2026
"Conversation Assist offers recommended"
- URL
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Official documentation · 16 Oct 2026
"Conversation Assist offers recommended"
- Deployment
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Official documentation · 16 Oct 2026
"Log into Conversational Cloud."
- Interfaces
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Official documentation · 18 Oct 2026
Page: 'Open the menu on the left side of the page, and select Automate > Conversation Assist'.
Also from LivePerson
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Conversational Cloud Agent platform
LivePerson's platform for designing and running AI and human agents on the same customer conversation, with Syntrix simulating thousands of real interactions to validate an agent — and train human ones — before it goes live.
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LivePerson Voice AI AI agent
Replaces IVR phone menus with a voice agent that holds a real conversation with the caller.
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LivePerson Conversational Intelligence Application
Analytics over contact-centre conversations, surfacing what customers are actually asking about.
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LivePerson AI Chatbot Agents Application
The chat-channel agents that handle customer conversations inside Conversational Cloud.
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LivePerson Syntrix Application
AI-agent evaluation and live-agent training platform that simulates customer interactions to test conversational systems before production deployment.
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Conversation Builder Agent platform
Provides tools to build AI-powered bots and automate conversations.
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KnowledgeAI Application
Answers common consumer questions using a brand’s content.
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Intent Manager Developer tool
Provides tools for modeling and managing consumer intents.
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