Five9 vs Zoom
Relationship
Zoom's own Form 10-K, Competition section.
2 of 2 capabilities — Shares customer support and voice agent.
Ludbee capability tags · from the product recordsShared product type — Both ship platform.
Ludbee product recordsLarger scale — Zoom: $28.7B market cap, against Five9's $2.7B market cap.
Ludbee scale figures · valuation, market cap or revenue estimateNamed in filing — “Additionally, as our Contact Center customer base continues to grow, we may face additional competition, including from Five9, Inc., Genesys, and NICE inContact.”
sec.gov · checked 2026-09-22Handle customer support conversations — Rivals on this job — Answer, triage and resolve customer questions across chat, email and tickets, escalating to a human when needed.
Ludbee needs vocabulary · the scope on the sourced edgeAligned comparison
Capability overlap
Shared · 2
Not verified for Five9 · 15
Recorded for Zoom. Five9’s product records say nothing either way — a missing record is not a missing capability.
Five9 has no capability Zoom lacks, among the 2 recorded here.
Products, side by side
Hand-checked pairing
Five9
Platform
AI agents, AI Agent Assist and AI Summaries handling customer voice/chat interactions inside Five9's cloud contact-center platform.
Zoom
Platform
Zoom's AI stack running inside a customer's own on-premises or private-cloud environment on Zoom Node, providing local ASR, transcription and agentic search without data leaving the customer's infrastructure.
No counterpart
Zoom sells these in a stack layer with no product recorded for Five9 yet — nothing on the other side to compare them against.
Application
All-in-one client, project and financial management platform with AI (ZoomMate) turning Zoom calls into CRM updates, project launches and task creation.
Interview intelligence for hiring teams: AI copilots that plan and record interviews and generate notes, plus BrightHire Screen, an always-on AI interviewer sold on its own or bundled with the interview-intelligence platform.
AI agent-assist layer for contact centre staff providing real-time guidance, contextual insights and automation of backend CRM and billing tasks with supervisor guardrails.
A bundled set of AI-native productivity apps - Slides, Sheets, Paper and Canvas - sold as a standalone subscription or as an add-on to Zoom Workplace licences.
Agentic analytics layer for contact centres that answers natural-language questions across workforce management, quality management, virtual agent and interaction data without dashboards.
Collaborative document and wiki workspace, formerly Zoom Docs, that turns team conversations into documents, data tables and forms with AI drafting and summarization.
AI note-taking product that captures and summarizes meetings and conversations, sold as its own tier and also included in Workplace and ZoomMate plans.
AI word processor that drafts documents from conversation context, restructures content, adjusts tone and translates into 17 languages, preserving Word and Google Docs formatting.
Quality-management layer of Zoom Contact Center that uses AI to score every customer interaction automatically instead of a sampled few, reads sentiment through speech analytics, and lets supervisors question the results in plain language through Ask QM.
Conversation-intelligence platform that transcribes and analyses sales calls to surface buying signals and objections, with real-time coaching, deal tracking and CRM sync.
AI spreadsheet that answers natural-language questions over data, generates formulas from plain language, and imports structure from PDFs, enterprise apps and meeting transcripts.
AI presentation tool that turns meeting discussions, transcripts or text prompts into on-brand decks, with co-editing and .pptx export.
Staffing and scheduling layer of Zoom Contact Center that uses AI to forecast demand from historical patterns across voice, chat, email and work items, generates schedules that balance service level against cost, and re-forecasts during the day as volume shifts.
API service
Enterprise speech-to-text API with batch, fast-synchronous and live transcription modes for meetings, calls and media files, sold per hour of audio processed.
Summarization API that turns documents, transcripts and text into structured summaries, sold per million characters processed.
Text translation API across multiple languages for developers building on Zoom's AI services, sold per million characters processed.
AI agent
Conversational AI agent for voice and digital channels that resolves customer requests through self-service, AI receptionist and internal IT helpdesk use cases.
Agentic AI teammate that acts on meeting and workday context -- searching across Zoom and connected apps (Salesforce, Jira, ServiceNow, Slack, Google, Microsoft), automating follow-up tasks, and drafting documents, slides and reports.