Zoom Quality Management
Quality-management layer of Zoom Contact Center that uses AI to score every customer interaction automatically instead of a sampled few, reads sentiment through speech analytics, and lets supervisors question the results in plain language through Ask QM.
Find alternatives to Zoom Quality Management
Not priced on its own. The Zoom Contact Center page's pricing section (read in a browser 2026-09-05; the zoom.us pricing page the product page links to renders client-side and returns no figures to a fetch) lists 'Elite Contact Center $149 /user per month (billed annually)' with 'All of Premium, and: AI Expert Assist, Advanced Quality Management, Workforce Management'. Essentials is $69 and Premium $99 /user/month billed annually and neither lists Quality Management; each plan also shows a 'See add-ons' link whose contents were not read, so a cheaper add-on route may exist.
What it does
- Evaluation and observability
- Customer support
- Data analysis
Sources
- Pricing
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Read 2026-09-05: 'Price in USD. Essentials Contact Center $69 /user/month (billed annually)'; 'Premium Contact Center $99 /user per month (billed annually)'; 'Elite Contact Center $149 /user per month (billed annually) — Omnichannel contact center including AI Expert Assist and Workforce Engagement Management. All of Premium, and: AI Expert Assist, Advanced Quality Management, Workforce Management'.
- Description
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Official documentation · 5 Sep 2026
Fetched 2026-09-05. Title 'Quality Management Software: For Your Entire CX Ecosystem | Zoom'; H1 'Quality management software for modern contact centers'. 'Zoom Quality Management uses AI to automatically evaluate every customer interaction so teams can uncover more insights, improve agent performance, and drive better results for your business.' 'Score every interaction automatically — Get a reliable look at your CX quality across channels with consistent, data-driven evaluations.' 'Ask QM is a conversational AI tool that lets supervisors ask questions to get deeper insights.' Speech analytics used to track customer sentiment, empathy and frustration.
- Sold within
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Contact Center page pricing section: 'Elite Contact Center ... All of Premium, and: AI Expert Assist, Advanced Quality Management, Workforce Management'. The product page adds: 'Zoom Quality Management is part of a connected ecosystem that includes Zoom Contact Center and Zoom WFM', and its pricing link resolves to https://zoom.us/pricing/zoom-contact-center. The Contact Center page's product list calls it 'Zoom Advanced Quality Management'; the product page calls it 'Zoom Quality Management' and that name is used here.
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