Zoom Workforce Management
Staffing and scheduling layer of Zoom Contact Center that uses AI to forecast demand from historical patterns across voice, chat, email and work items, generates schedules that balance service level against cost, and re-forecasts during the day as volume shifts.
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Not priced on its own. The Zoom Contact Center page's pricing section (read in a browser 2026-09-05; the product page's 'Get started' link goes to https://zoom.us/pricing/zoom-contact-center, which renders client-side and returns no figures to a fetch) lists 'Elite Contact Center $149 /user per month (billed annually)' with 'All of Premium, and: AI Expert Assist, Advanced Quality Management, Workforce Management'. Essentials ($69) and Premium ($99) do not list it; each plan shows a 'See add-ons' link whose contents were not read.
What it does
- Data analysis
- Customer support
Sources
- Pricing
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Read 2026-09-05: 'Essentials Contact Center $69 /user/month (billed annually)'; 'Premium Contact Center $99 /user per month (billed annually)'; 'Elite Contact Center $149 /user per month (billed annually)' including 'Workforce Management'.
- Description
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Official documentation · 5 Sep 2026
Fetched 2026-09-05. Title 'Workforce Management Software: Power Your Teams With AI | Zoom'; H1 'Workforce management software for teams of all sizes'. 'Zoom Workforce Management uses AI-powered forecasting, scheduling, and intraday monitoring to simplify staffing and improve customer service.' 'Use AI to analyze historical patterns across voice, chat, email, work items, and asynchronous channels to predict workforce demand.' 'Generate AI-optimized schedules that balance service and cost in minutes.' 'Respond to demand spikes with real-time forecasting and flexible shift adjustments.'
- Sold within
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Contact Center page pricing section: 'Elite Contact Center ... Omnichannel contact center including AI Expert Assist and Workforce Engagement Management. All of Premium, and: AI Expert Assist, Advanced Quality Management, Workforce Management'. The product page lists itself under Zoom CX alongside Contact Center, and its 'Get started' link is the Contact Center pricing page.
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