Z

Zoom Contact Center

Application

by Zoom

Cloud contact center that combines voice, video, chat, SMS, email and social channels on one platform, with AI that acts on customer intent, routes interactions to the best agent, masks sensitive data and assists agents; Essentials and Premium plans, with Quality Management, Workforce Management, CX Insights and AI Expert Assist as its recorded parts.

Find alternatives to Zoom Contact Center

What it does

• Customer support
• Voice agent

Sources

Pricing

Official documentation · 18 Oct 2026

Plan cards: "Essentials Contact Center /user/month (billed annually)" and "Premium Contact Center /user per month (billed annually)", each with "Contact sales"; the page prints no figure.

Description

Official documentation · 18 Oct 2026

"Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform."; "Faster resolutions with AI: Acts on intent across chat, voice, and other workflows."

What it does

Official documentation · 18 Oct 2026

"Connect customers faster with AI: Route interactions in real time to the best agent or expert for faster resolution."; "Protect customer PII: Let agents guide customers online while automatically masking sensitive data."

Sold within

Pricing page · 18 Oct 2026

Own plan cards (Essentials, Premium) on the product page, sold per user per month.

Name

Official documentation · 18 Oct 2026

"Zoom Contact Center brings the Zoom CX ecosystem onto one connected platform".

URL

Official documentation · 18 Oct 2026

The product's own page, "Zoom Contact Center".

Deployment

Official documentation · 18 Oct 2026

"Zoom Contact Center is a cloud contact center that combines voice, video, chat, SMS, email, and social media on one connected platform. Built on Zoom's reliable communications platform".

Also from Zoom

• ZoomMate AI agent

  Agentic AI teammate that acts on meeting and workday context -- searching across Zoom and connected apps (Salesforce, Jira, ServiceNow, Slack, Google, Microsoft), automating follow-up tasks, and drafting documents, slides and reports.

• Zoom AI On-Prem Platform

  Zoom's AI stack running inside a customer's own on-premises or private-cloud environment on Zoom Node, providing local ASR, transcription and agentic search without data leaving the customer's infrastructure.

• Zoom AI Productivity Suite Application

  A bundled set of AI-native productivity apps - Slides, Sheets, Paper and Canvas - sold as a standalone subscription or as an add-on to Zoom Workplace licences.

• Zoom Slides Application

  AI presentation tool that turns meeting discussions, transcripts or text prompts into on-brand decks, with co-editing and .pptx export.

• Zoom Sheets Application

  AI spreadsheet that answers natural-language questions over data, generates formulas from plain language, and imports structure from PDFs, enterprise apps and meeting transcripts.

• Zoom Paper Application

  AI word processor that drafts documents from conversation context, restructures content, adjusts tone and translates into 17 languages, preserving Word and Google Docs formatting.

• Zoom Canvas Application

  Collaborative document and wiki workspace, formerly Zoom Docs, that turns team conversations into documents, data tables and forms with AI drafting and summarization.

• Zoom My Notes Application

  AI note-taking product that captures and summarizes meetings and conversations, sold as its own tier and also included in Workplace and ZoomMate plans.

• Zoom Virtual Agent AI agent

  Conversational AI agent for voice and digital channels that resolves customer requests through self-service, AI receptionist and internal IT helpdesk use cases.

• Zoom AI Expert Assist Application

  AI agent-assist layer for contact centre staff providing real-time guidance, contextual insights and automation of backend CRM and billing tasks with supervisor guardrails.

• Zoom Revenue Accelerator Application

  Conversation-intelligence platform that transcribes and analyses sales calls to surface buying signals and objections, with real-time coaching, deal tracking and CRM sync.

• Zoom CX Insights Application

  Agentic analytics layer for contact centres that answers natural-language questions across workforce management, quality management, virtual agent and interaction data without dashboards.

• Zoom Scribe API API service

  Enterprise speech-to-text API with batch, fast-synchronous and live transcription modes for meetings, calls and media files, sold per hour of audio processed.

• Zoom Summarizer API API service

  Summarization API that turns documents, transcripts and text into structured summaries, sold per million characters processed.

• Zoom Translator API API service

  Text translation API across multiple languages for developers building on Zoom's AI services, sold per million characters processed.

• BrightHire Application

  Interview intelligence for hiring teams: AI copilots that plan and record interviews and generate notes, plus BrightHire Screen, an always-on AI interviewer sold on its own or bundled with the interview-intelligence platform.

• Zoom Quality Management Application

  Quality-management layer of Zoom Contact Center that uses AI to score every customer interaction automatically instead of a sampled few, reads sentiment through speech analytics, and lets supervisors question the results in plain language through Ask QM.

• Zoom Workforce Management Application

  Staffing and scheduling layer of Zoom Contact Center that uses AI to forecast demand from historical patterns across voice, chat, email and work items, generates schedules that balance service level against cost, and re-forecasts during the day as volume shifts.

• Bonsai by Zoom Application

  All-in-one client, project and financial management platform with AI (ZoomMate) turning Zoom calls into CRM updates, project launches and task creation.

• Zoom Virtual Agent Receptionist AI agent

  24/7 AI receptionist for Zoom Phone that greets callers, answers questions, books appointments, sends details by SMS and routes calls to the right team with context, in 10+ languages.

• Zoom Clinical Notes Application

  AI clinical documentation for in-person, voice and telehealth visits: drafts clinical notes in under a minute, edits them to a preferred format, generates post-visit instructions and referral letters, suggests codes, and sends notes to the EHR through Epic integrations and open APIs.

• Zoom Hub Application

  Central place in Zoom Workplace to find, organize and open meeting recordings, summaries, Canvas, whiteboards and clips, with AI that summarises and answers questions about any file without opening it and creates new content.

• Zoom Clips Application

  Short-form video messages and screen recordings with AI features: videos presented by an avatar or an AI version of yourself from a script, AI-narrated videos from slide decks, auto chapters, titles and tags, and AI translation into up to two of 16 languages.

Open Zoom in the directory

Something wrong here? Send a correction — quote this product id: zoom-contact-center.