Z

Zoom CX Insights

Application

by Zoom

Agentic analytics layer for contact centres that answers natural-language questions across workforce management, quality management, virtual agent and interaction data without dashboards.

Find alternatives to Zoom CX Insights

Product page links only to the general Zoom pricing page and Contact Sales; no product-specific price published or readable.

What it does

• Data analysis
• Customer support
• Knowledge retrieval

Sources

Pricing

Official documentation · 3 Sep 2026

No pricing detail on the product page; directed to general pricing. Vendor describes it as the agentic intelligence layer, which is the basis for including it while excluding Quality Management and Workforce Management.

Sold within

Pricing page · 30 Sep 2026

Contact Center pricing page renders client-side; read in the in-app browser 2026-09-30. Its comparison table has a "CX Insights" row reading "Available as add on" for Essentials, Premium and Elite (Elite is $149.00/user/mo annually). No CX Insights price shown. Product page https://www.zoom.com/en/products/cx-insights/ (pagetext) offers only "Contact sales" and a datasheet.

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