Glean (Glean Technologies) vs ServiceNow

Glean (Glean Technologies) — Application · Private · $7.2B valuation · 4 of 4 figures sourced  |  ServiceNow — Application · Public · $130.1B mkt cap · 4 of 4 figures sourced

Relationship

Overlaps on agent orchestration, data security, guardrails and safety and 3 more; larger scale (public).

Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.

6 of 8 capabilitiesShared product typeLarger scale

6 of 8 capabilities — Shares agent orchestration, data security, guardrails and safety and 3 more.

Ludbee capability tags · from the product records

Shared product type — Both ship application and platform.

Ludbee product records

Larger scale — ServiceNow: $130.1B market cap, against Glean (Glean Technologies)'s $7.2B valuation.

Ludbee scale figures · valuation, market cap or revenue estimate

Aligned comparison

FieldGlean (Glean Technologies)ServiceNow
Size$7.2B valuation$130.1B mkt cap different basis
Employees85029,187 ServiceNow has 34× more
Founded20192003 16 yrs earlier
StatusPrivatePublic
CategoryApplicationApplication match
Stack layerApplication, PlatformAI agent, Application, Developer tool, Platform
HeadquartersPalo Alto, USASanta Clara, USA

Capability overlap

Shared · 6

Agent orchestrationData securityGuardrails and safetyKnowledge retrievalSearch answersWorkflow automation

Not verified for ServiceNow · 2

Model inferenceSummarization

Recorded for Glean (Glean Technologies). ServiceNow’s product records say nothing either way — a missing record is not a missing capability.

Not verified for Glean (Glean Technologies) · 8

Agentic codingCode generationCustomer supportData analysisDocument extractionEvaluation and observabilityText generationVoice agent

Recorded for ServiceNow. Glean (Glean Technologies)’s product records say nothing either way — a missing record is not a missing capability.

Products, side by side

Algorithmic pairing — assembled from recorded fields, not hand-checked

Glean (Glean Technologies)

Application

Glean AI GatewayApplication

Governs model traffic, tool calls and enterprise AI context flowing through third-party AI applications.

Glean AgentsApplication

Build, deploy and orchestrate enterprise AI agents at scale.

Glean AppsApplication

Build custom generative AI apps and agents on a company's own knowledge.

Glean AssistantApplication

Enterprise-context AI coworker that answers questions, summarizes documents and takes action grounded in a company's own connected data.

Glean Enterprise ContextApplication

Builds enterprise context for AI from a company's applications, people and relationships (the knowledge/enterprise graph underlying Glean's other products).

Glean IntelligenceApplication

Model-routing and cost-optimization layer for the Glean platform: routes each task to the best of 40+ LLMs by cost/performance, runs continual memory learning across surfaces, and orchestrates an agent harness for long-running work.

Glean ProtectApplication

Governs AI wherever work happens: sensitive-data and AI-interaction protection, agent-permission enforcement, prompt-injection defense (96.9% detection accuracy) and end-to-end audit logging.

Glean SearchApplication

Permissions-aware enterprise search across 100+ connected apps, using deep-learning semantic understanding and a company knowledge graph for personalized, real-time-indexed results.

Glean TransformApplication

Announced ("coming soon") module that maps enterprise workflows, ranks AI-automation opportunities, drafts agent blueprints for Glean Agent Builder, and tracks ROI of AI adoption.

Work HubApplication

An intelligent company homepage that brings work, knowledge and agents into one surface.

Platform

GleanPlatform

Searches a company's connected applications and runs assistants and agents over what it finds.

ServiceNow

Application

AI SearchApplication

ServiceNow's generative-AI and semantic search layer, surfacing answers from knowledge articles, FAQs and platform data across portals, mobile apps and Virtual Agent.

ServiceNow Action FabricApplication

Lets any AI agent (Claude, ChatGPT, Gemini or custom) execute governed ServiceNow actions headlessly through MCP and A2A protocols, applying ServiceNow's own workflow guardrails to third-party agent calls.

ServiceNow Document IntelligenceApplication

AI document-processing app that extracts information from PDFs and scanned documents and classifies multi-page documents by user-defined type, with human-in-the-loop feedback for variable documents.

ServiceNow OttoApplication

An AI assistant that unifies Now Assist, Moveworks and AI Experience into one voice, chat and text interface for completing work across ServiceNow-connected systems.

ServiceNow Predictive IntelligenceApplication

Built-in machine-learning layer that classifies and routes incidents/cases, generates smart recommendations, detects major incidents and predicts resolution times across Now Platform workflows.

Platform

AI Control TowerPlatform

Governance layer that inventories every AI agent, model and MCP server in an estate and monitors what they do.

No counterpart

ServiceNow sells these in a stack layer with no product recorded for Glean (Glean Technologies) yet — nothing on the other side to compare them against.

AI agent

AI AgentsAI agent

Autonomous agents that execute IT, HR and customer service workflows on the Now Platform.

Build AgentAI agent

Creates and updates ServiceNow applications from natural-language prompts (ServiceNow's vibe-coding / app-building agent).

Developer tool

AI Agent StudioDeveloper tool

ServiceNow's tool for building and testing enterprise AI agents on the Now Platform.

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