ServiceNow vs StepFun

ServiceNow — Application · Public · $130.1B mkt cap · 4 of 4 figures sourced  |  StepFun — Foundation Models · Private · $10B valuation · 2 of 2 figures sourced

Relationship

Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.

Aligned comparison

FieldServiceNowStepFun
Size$130.1B mkt cap$10B valuation different basis
Employees29,187—
Founded20032023 20 yrs later
StatusPublicPrivate
CategoryApplicationFoundation Models
Stack layerAI agent, Application, Developer tool, PlatformAI agent, API service, Application, Developer tool, Model API
HeadquartersSanta Clara, USAShanghai, China

Capability overlap

Shared · 8

Agent orchestrationAgentic codingCode generationKnowledge retrievalText generationVoice agentSearch answersWorkflow automation

Not verified for StepFun · 6

Customer supportData analysisData securityDocument extractionEvaluation and observabilityGuardrails and safety

Recorded for ServiceNow. StepFun’s product records say nothing either way — a missing record is not a missing capability.

Not verified for ServiceNow · 4

Image generationModel inferenceSpeech to textText to speech

Recorded for StepFun. ServiceNow’s product records say nothing either way — a missing record is not a missing capability.

Products, side by side

Algorithmic pairing — assembled from recorded fields, not hand-checked

ServiceNow

Application

AI SearchApplication

ServiceNow's generative-AI and semantic search layer, surfacing answers from knowledge articles, FAQs and platform data across portals, mobile apps and Virtual Agent.

ServiceNow Action FabricApplication

Lets any AI agent (Claude, ChatGPT, Gemini or custom) execute governed ServiceNow actions headlessly through MCP and A2A protocols, applying ServiceNow's own workflow guardrails to third-party agent calls.

ServiceNow Document IntelligenceApplication

AI document-processing app that extracts information from PDFs and scanned documents and classifies multi-page documents by user-defined type, with human-in-the-loop feedback for variable documents.

ServiceNow OttoApplication

An AI assistant that unifies Now Assist, Moveworks and AI Experience into one voice, chat and text interface for completing work across ServiceNow-connected systems.

ServiceNow Predictive IntelligenceApplication

Built-in machine-learning layer that classifies and routes incidents/cases, generates smart recommendations, detects major incidents and predicts resolution times across Now Platform workflows.

AI agent

AI AgentsAI agent

Autonomous agents that execute IT, HR and customer service workflows on the Now Platform.

Build AgentAI agent

Creates and updates ServiceNow applications from natural-language prompts (ServiceNow's vibe-coding / app-building agent).

Developer tool

AI Agent StudioDeveloper tool

ServiceNow's tool for building and testing enterprise AI agents on the Now Platform.

StepFun

Application

阶跃AI (StepFun AI)Application

StepFun's consumer AI assistant, available on the web and as Windows and macOS desktop clients, offering web search, knowledge-base Q&A, image creation, tool use and speech recognition.

AI agent

StepClawAI agent

A one-click cloud-deployed AI agent offered inside the 阶跃AI assistant that interprets instructions and carries out tasks autonomously.

Developer tool

阶跃星辰 AI Studio (StepFun AI Studio)Developer tool

A browser-based workspace for building, testing and deploying AI applications on StepFun's models, with a playground, a showcase library of example apps and a personal asset library.

No counterpart

ServiceNow sells these in a stack layer with no product recorded for StepFun yet — nothing on the other side to compare them against.

Platform

AI Control TowerPlatform

Governance layer that inventories every AI agent, model and MCP server in an estate and monitors what they do.

StepFun sells these in a stack layer with no product recorded for ServiceNow yet — nothing on the other side to compare them against.

API service

Step PlanAPI service

A subscription service from the StepFun Open Platform that supplies a monthly Credit pool for calling StepFun's flagship models from third-party coding tools and agent clients such as Claude Code, Cursor, OpenClaw, Cline and Zed.

Model API

StepFun Open PlatformModel API

API access to StepFun's text, vision, speech and image models, with credit packages and enterprise plans.