Tencent vs Zoom

Tencent's consumer assistant app for chat, search and document questions, built on the Hunyuan models.

AI knowledge-management workbench combining search, reading and writing over user-built knowledge bases.

Automatic speech recognition API transcribing Mandarin and English speech, billed pay-as-you-go by default.

Multimedia processing platform with a dedicated Media AI layer -- smart subtitling (ASR plus LLM-based translation), smart erasing, intelligent content tagging and face recognition, LLM-based video summarization, and AI-driven quality inspection for live and on-demand video.

Optical character recognition API that extracts text from documents and images, billed pay-as-you-go with volume tiers.

Text-to-speech API synthesising speech from text, part of the same standalone cloud-AI-API catalogue as Tencent Cloud OCR and ASR.

Tencent Cloud's platform for training, fine-tuning and serving models.

All-in-one client, project and financial management platform with AI (ZoomMate) turning Zoom calls into CRM updates, project launches and task creation.

Interview intelligence for hiring teams: AI copilots that plan and record interviews and generate notes, plus BrightHire Screen, an always-on AI interviewer sold on its own or bundled with the interview-intelligence platform.

AI agent-assist layer for contact centre staff providing real-time guidance, contextual insights and automation of backend CRM and billing tasks with supervisor guardrails.

A bundled set of AI-native productivity apps - Slides, Sheets, Paper and Canvas - sold as a standalone subscription or as an add-on to Zoom Workplace licences.

Agentic analytics layer for contact centres that answers natural-language questions across workforce management, quality management, virtual agent and interaction data without dashboards.

Collaborative document and wiki workspace, formerly Zoom Docs, that turns team conversations into documents, data tables and forms with AI drafting and summarization.

AI note-taking product that captures and summarizes meetings and conversations, sold as its own tier and also included in Workplace and ZoomMate plans.

AI word processor that drafts documents from conversation context, restructures content, adjusts tone and translates into 17 languages, preserving Word and Google Docs formatting.

Quality-management layer of Zoom Contact Center that uses AI to score every customer interaction automatically instead of a sampled few, reads sentiment through speech analytics, and lets supervisors question the results in plain language through Ask QM.

Conversation-intelligence platform that transcribes and analyses sales calls to surface buying signals and objections, with real-time coaching, deal tracking and CRM sync.

AI spreadsheet that answers natural-language questions over data, generates formulas from plain language, and imports structure from PDFs, enterprise apps and meeting transcripts.

AI presentation tool that turns meeting discussions, transcripts or text prompts into on-brand decks, with co-editing and .pptx export.

Staffing and scheduling layer of Zoom Contact Center that uses AI to forecast demand from historical patterns across voice, chat, email and work items, generates schedules that balance service level against cost, and re-forecasts during the day as volume shifts.

Enterprise speech-to-text API with batch, fast-synchronous and live transcription modes for meetings, calls and media files, sold per hour of audio processed.

Summarization API that turns documents, transcripts and text into structured summaries, sold per million characters processed.

Text translation API across multiple languages for developers building on Zoom's AI services, sold per million characters processed.

Zoom's AI stack running inside a customer's own on-premises or private-cloud environment on Zoom Node, providing local ASR, transcription and agentic search without data leaving the customer's infrastructure.