Twilio Agent Copilot
Generative-AI assistant inside Twilio Flex that gives contact-center agents customer context, live suggested responses via "Ask Copilot," and AI-generated wrap-up notes with sentiment and disposition codes.
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Consumption-based: "charged based on all communication channels you use with Agent Copilot," with per-use transcription fees for Voice and extra media-stream charges for non-English languages. No flat rate published; the page defers to Twilio Flex's own pricing for full detail. Recurring free access is not stated either way.
What it does
- Customer support
Sources
- Pricing
- Description
- What it does
- Sold within
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Official documentation · 14 Sep 2026
Documentation is entirely under the Flex admin/end-user guides (e.g. "Configure Agent Copilot (public beta)"); it is a Flex feature, not sold on its own.
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