Twilio Flex
Composable AI-assisted contact-center platform that orchestrates escalation from automated self-service to human agents across voice, SMS, WhatsApp and email.
Find alternatives to Twilio Flex
User + usage pricing ('you only pay for what you use'); free trial available, no credit card required; enterprise contact-sales tier also offered.
What it does
- Customer support
How it compares
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LivePerson AI Chatbot Agents
...such as eGain, Genesys, Nuance, Oracle, Salesforce.com, and Twilio
Regulatory filing · 31 Dec 2024
Sources
- Pricing
- Description
- What it does
- Sold within
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Own pricing page and confirmed free-trial self-serve signup establish standalone purchase.
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Twilio Agent Copilot Application
Generative-AI assistant inside Twilio Flex that gives contact-center agents customer context, live suggested responses via "Ask Copilot," and AI-generated wrap-up notes with sentiment and disposition codes.
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