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Conversation Intelligence

API service

by Twilio

Applies prebuilt and custom language operators to live and recorded voice and messaging conversations to produce transcripts, sentiment, intent, summaries and agent-performance signals.

Find alternatives to Conversation Intelligence

Twilio-authored language operators $0.005 per 1K characters (input + output); custom language operators $0.002 per 1K characters input and $0.018 per 1K characters output. Free trial, no credit card required.

What it does

• Speech to text
• Summarization
• Data analysis
• Customer support

Sources

Pricing

Pricing page · 4 Sep 2026

The legacy Voice Intelligence docs now render as "Conversation Intelligence (classic)" — same lineage, not a second product.

Description

Official documentation · 4 Sep 2026

Sold within

Pricing page · 29 Sep 2026

The rate card prices Intelligence per 1K characters by operator type, with self-serve "Start for free": "Twilio-authored operators: $0.005 / 1K characters".

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