ElevenLabs vs Freshworks
Relationship
ElevenLabs Agents and Freddy AI Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (public).
Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.
3 of 12 capabilities — Shares customer support, translation and workflow automation.
Ludbee capability tags · from the product recordsShared product type — Both ship agent platform and application.
Ludbee product recordsSmaller scale — Freshworks: $3.4B market cap, against ElevenLabs's $11B valuation.
Ludbee scale figures · valuation, market cap or revenue estimateAligned comparison
Capability overlap
Shared · 3
Not verified for Freshworks · 9
Recorded for ElevenLabs. Freshworks’s product records say nothing either way — a missing record is not a missing capability.
Not verified for ElevenLabs · 9
Recorded for Freshworks. ElevenLabs’s product records say nothing either way — a missing record is not a missing capability.
Products, side by side
Algorithmic pairing — assembled from recorded fields, not hand-checked
ElevenLabs
Application
Real-time and file-based voice conversion tool that changes a recorded voice while preserving its original performance.
Localizes and refreshes advertising creative across 50+ languages, with audio dubbing, image adaptation and text translation for Google Ads and Meta Ads.
Audio-to-audio dubbing across 90+ languages and accents that conditions on source performance (not a transcript) to preserve emotion and tone, with voice cloning.
AI-native creative workspace unifying voice, music, sound-effect, image and video generation with dubbing/localization, editable in a browser Studio.
Chains image, video, voice and SFX generation into automated visual flows to create unlimited campaign variations from one template.
Instant and Professional voice cloning (IVC/PVC) that creates a synthetic replica of a speaker's voice.
Music generation, remixing and creation product ("Listen, remix, and create tracks"), built on the Music v2 engine, targeted at independent musicians.
Creates videos from images and integrates AI voice, using a credit-based system.
End-to-end workflow for producing audiobooks, podcasts and narrated videos, integrating Voice Library, Voice Design, Professional Voice Cloning and Eleven Music.
Generates sound effects from text prompts, with royalty-free commercial usage rights on paid plans.
Generates customized synthetic voices from text descriptions, powered by the Text to Speech v3 model.
Removes background noise, isolates vocals and removes music from audio or video recordings.
Agent platform
Builds and runs voice AND chat agents that handle customer conversations over the phone, on the web and in chat, with enterprise integrations into CRM, payment and calendar systems.
Freshworks
Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
No counterpart
ElevenLabs sells these in a stack layer with no product recorded for Freshworks yet — nothing on the other side to compare them against.
API service
Unified programmatic API for ElevenLabs' audio AI models (speech, voice, music, sound effects, dubbing, transcription), billed per usage from the shared credit pool.
Generates speech from text in a range of voices and languages, in the browser and through an API.
Freshworks sells these in a stack layer with no product recorded for ElevenLabs yet — nothing on the other side to compare them against.
AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.