Freshworks vs StepFun
Relationship
Freddy AI Copilot for Developers and Step Plan do comparable work on agentic coding; both also serve buyers who need to code with an AI assistant; larger scale (private).
Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.
6 of 12 capabilities — Shares agent orchestration, agentic coding, code generation and 3 more.
Ludbee capability tags · from the product recordsShared product type — Both ship AI agent, application and developer tool.
Ludbee product recordsLarger scale — StepFun: $10B valuation, against Freshworks's $3.4B market cap.
Ludbee scale figures · valuation, market cap or revenue estimateAligned comparison
Capability overlap
Shared · 6
Not verified for StepFun · 6
Recorded for Freshworks. StepFun’s product records say nothing either way — a missing record is not a missing capability.
Not verified for Freshworks · 6
Recorded for StepFun. Freshworks’s product records say nothing either way — a missing record is not a missing capability.
Products, side by side
Algorithmic pairing — assembled from recorded fields, not hand-checked
Freshworks
Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
StepFun
Application
StepFun's consumer AI assistant, available on the web and as Windows and macOS desktop clients, offering web search, knowledge-base Q&A, image creation, tool use and speech recognition.
AI agent
A one-click cloud-deployed AI agent offered inside the 阶跃AI assistant that interprets instructions and carries out tasks autonomously.
Developer tool
A browser-based workspace for building, testing and deploying AI applications on StepFun's models, with a playground, a showcase library of example apps and a personal asset library.
No counterpart
Freshworks sells these in a stack layer with no product recorded for StepFun yet — nothing on the other side to compare them against.
Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
StepFun sells these in a stack layer with no product recorded for Freshworks yet — nothing on the other side to compare them against.
API service
A subscription service from the StepFun Open Platform that supplies a monthly Credit pool for calling StepFun's flagship models from third-party coding tools and agent clients such as Claude Code, Cursor, OpenClaw, Cline and Zed.
Model API
API access to StepFun's text, vision, speech and image models, with credit packages and enterprise plans.