Freshworks vs Z.ai (Zhipu AI)
Relationship
Freddy AI Copilot for Developers and GLM Coding Plan do comparable work on agentic coding and code generation; both also serve buyers who need to code with an AI assistant; larger scale (public).
Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.
9 of 12 capabilities — Shares agent orchestration, agentic coding, code generation and 6 more.
Ludbee capability tags · from the product recordsShared product type — Both ship AI agent, application and developer tool.
Ludbee product recordsLarger scale — Z.ai (Zhipu AI): $58.6B market cap, against Freshworks's $3.4B market cap.
Ludbee scale figures · valuation, market cap or revenue estimateAligned comparison
Capability overlap
Shared · 9
Not verified for Z.ai (Zhipu AI) · 3
Recorded for Freshworks. Z.ai (Zhipu AI)’s product records say nothing either way — a missing record is not a missing capability.
Not verified for Freshworks · 4
Recorded for Z.ai (Zhipu AI). Freshworks’s product records say nothing either way — a missing record is not a missing capability.
Products, side by side
Algorithmic pairing — assembled from recorded fields, not hand-checked
Freshworks
Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
Z.ai (Zhipu AI)
Application
AI research assistant built on Zhipu's GLM models that performs academic and scholar search, AI-assisted paper reading, literature-review generation with citations, and scholarly question answering.
Deep-research assistant that searches and scrapes source websites to produce structured research reports and can emit the result as a slide deck or web page, with browser automation and video summarisation.
Zhipu's Chinese-market consumer AI assistant and agent built on the GLM model family, covering dialogue, writing, coding, translation and multimodal input.
AI agent
Locally installed AI agent application with 50+ preconfigured skills that performs document generation, data analysis, browser automation and messaging-app collaboration, running on Windows, macOS, iOS and Android and defaulting to the GLM-5.3 model.
Developer tool
Flat-rate monthly subscription providing GLM model access inside third-party coding agents and IDEs such as Claude Code, Codex, Cline, OpenCode, Cursor and Windsurf, billed separately from Z.ai's per-token API.
No counterpart
Freshworks sells these in a stack layer with no product recorded for Z.ai (Zhipu AI) yet — nothing on the other side to compare them against.
Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
Z.ai (Zhipu AI) sells these in a stack layer with no product recorded for Freshworks yet — nothing on the other side to compare them against.