C3 AI vs Freshworks

Uses machine learning to detect suspicious financial activity.

C3 AI Asset Connect creates digital representations of physical assets and retrieves asset information.

Provides logistics visibility and scenario analysis powered by AI.

Synthesizes intelligence sources to support domain awareness and battle management.

Automatically generates demand forecasts using continuously learning AI models.

Uses AI to manage ESG performance and draft reports.

Uses AI forecasts and recommendations to reduce energy consumption.

Unifies data sources and provides AI insights, threat alerts, and anomaly alerts.

Predicts demand uncertainty and supplier delays to generate reorder recommendations.

Provides AI-driven control setpoint recommendations for manufacturing processes.

Uses AI optimization to create production schedules that adapt in real time.

Uses AI to generate property market valuations and sales comparable adjustments.

Detects early signs of fleet equipment degradation and recommends risk mitigation actions.

Uses AI-enabled predictive maintenance to predict equipment failures.

Detects procurement pricing anomalies and surfaces savings opportunities.

Uses AI agents to run supply chain scenarios and respond to disruptions.

Uses AI to detect supply network risks and evaluate disruption scenarios.

C3 Generative AI for Constituent Services processes constituent inquiries and generates draft responses.

C3 Law Enforcement is an application that searches and aggregates law-enforcement records across source systems and uses artificial intelligence to evaluate data and create summaries.

Workflow automation that turns a plain-language description of a business process into an executable workflow combining rules with AI-agent reasoning, with triggers, schedules, pre-built templates and human review of every decision.

Pre-built and customer-built AI agents on the C3 Agentic AI Platform that retrieve enterprise data and documents, analyze them, surface cited insights and orchestrate workflows through a natural-language interface.

Low-code and full-code workspace on the C3 Agentic AI Platform where engineers and business analysts design, build, test and deploy AI applications and agents, with an application canvas, a Visual Studio Code extension and natural-language dashboard generation.

Agentic application builder within the C3 Agentic AI Platform: describe an enterprise AI application in natural language and AI agents design, build, test and deploy it, with data pipelines, models, workflows, user interface and security controls generated.

Enterprise platform with a model-driven architecture for building, running and governing AI applications and agents, with C3 AI Studio, C3 Code, C3 Generative AI, RAG, vector store, agent orchestration and 130+ industry applications.

Incident management platform for engineering teams that includes AI-generated incident summaries, call transcription and drafted retrospectives.

An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.

An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.

Customer service helpdesk software with email AI agents that understand customer intent and take action to resolve, and an AI Copilot for agents.

Omnichannel customer service helpdesk software with ready-to-use AI agents that understand intent and take action to resolve across channels.

A sales CRM in which Freddy AI scores leads, recommends deals and writes emails.

An IT service management platform whose AI interprets conversational requests, matches them to service context and resolves them end to end.

A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.

A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.

The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.